Shipping policy

At Saree Sutras, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During festive seasons, sales, or high-demand periods, processing may take slightly longer.

Shipping Within India

Free Shipping on all prepaid orders across India.
Cash on Delivery (COD), if available, may include an additional convenience fee.
Estimated delivery time:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

International Shipping

We ship to selected international destinations.
Shipping charges are calculated at checkout based on the destination and package weight.
Estimated delivery time:
- 7–15 business days, depending on the destination country.
Import duties, customs charges, and local taxes (if applicable) are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation email.
A tracking number and courier details.
You can use the tracking link to monitor your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the parcel, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

Address Changes

Please ensure your shipping address and contact details are correct before placing your order.

If you need to update your address, contact us within 12 hours of placing your order. Once the order has been shipped, address modifications may not be possible.

Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

Do not accept the package if possible.
Take clear photographs.
Contact us within 24 hours of delivery with your order number and photos.

We will investigate the issue and assist you accordingly.

Delayed Shipments

While we strive to deliver every order within the estimated timeframe, delays caused by courier partners, weather conditions, strikes, natural disasters, customs clearance, or other unforeseen events are beyond our control.