Refund policy

Return & Exchange Policy

We want you to be happy with your Saree Sutras purchase. Please read the following guidelines before requesting an exchange or store credit.

Exchange Request Timeline

Any exchange request must be raised within 5 days of delivery.

Exchange on Dislike / Preference Basis

If you do not like the product or wish to choose another product, we offer:

Exchange, or
Store Credit

We do not offer cash/bank refunds for preference-based returns.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery. After verification, we will arrange an exchange.

An unboxing video is mandatory for damaged, defective, missing, or incorrect product claims. The video should clearly show the package being opened from the beginning.

Product Condition

To be eligible for an exchange, the product must be:

Unused and unworn
Unwashed
In its original condition
With all original tags attached
Returned with the original packaging

Products that have been worn, washed, altered, damaged after delivery, or returned without tags may not be accepted.

Return Shipping Charges

Return courier/shipping charges are to be borne by the customer.

How to Request an Exchange

Please contact us through WhatsApp or Email within 5 days of receiving your order.

Please share:

Order number
Customer name
Reason for exchange
Product images
Unboxing video, wherever applicable

Our team will guide you through the return process.

Replacement / Store Credit Timeline

Once the returned product is received and inspected, the replacement or store credit will be processed within 7–14 days.

Important

Please do not send any product back without first contacting our customer support team and receiving confirmation for the exchange.