Privacy policy
Last updated: July 31, 2026
Saree Sutras respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Saree Sutras collects, uses, stores and shares your personal information when you visit our website, create an account, place an order, register as a reseller, contact us or otherwise use our services.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.
1. Information We Collect
Depending on how you interact with Saree Sutras, we may collect the following information:
Contact and delivery information
Full name
Email address
Phone number
Billing address
Shipping address
Order and transaction information
Products viewed, added to cart or purchased
Order details
Payment status and transaction confirmation
Returns, exchanges, cancellations and refunds
Previous purchases
Account information
Login details
Account preferences
Saved addresses
Wishlist or shopping preferences
Reseller or business information
Where applicable, we may collect:
Business or reseller name
GST details
Billing information
Business address
Reseller enquiries and purchase history
Communications
We collect information you provide when you contact us by email, phone, website forms, social media or customer-support channels.
Device and usage information
We may automatically collect:
IP address
Browser type
Device information
Website activity
Pages viewed
Referring website
Cookie and similar technology information
Payment information
Payments are processed through Shopify and authorised payment-service providers. Saree Sutras may receive payment confirmation, transaction references and limited payment information required to process an order.
We do not intentionally store complete credit-card, debit-card, UPI PIN or banking credentials.
2. How We Collect Information
We may collect information:
Directly from you when you place an order, create an account, contact us or register as a reseller
Automatically when you browse or interact with our website
From Shopify, payment providers, courier partners and other service providers assisting us
From advertising or social-media platforms when you interact with our advertisements, subject to your settings and consent
3. How We Use Your Information
We may use your personal information to:
Process and deliver your orders
Confirm and process payments
Provide order and shipping updates
Manage cancellations, returns, exchanges and refunds
Create and maintain customer accounts
Respond to enquiries and provide customer support
Manage reseller and wholesale enquiries
Detect fraudulent or unauthorised transactions
Improve our website, products and customer experience
Maintain business and transaction records
Comply with applicable legal, tax and regulatory requirements
Send promotional messages where you have provided consent or where otherwise permitted by law
Consent requests should be clear, specific and limited to information necessary for the stated purpose. Customers must also be able to withdraw consent where processing is based on consent.
4. Marketing Communications
We may send product updates, offers and promotional communications where you have agreed to receive them.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the email or by contacting us.
Even after opting out of promotional communications, you may continue receiving necessary messages relating to your orders, payments, deliveries, returns or account.
5. How We Share Personal Information
We may share relevant personal information with service providers who help us operate our business, including:
Shopify
Payment gateways and payment processors
Courier, shipping and fulfilment partners
Website hosting and technology providers
Customer-support providers
Accounting and professional advisers
Analytics and advertising providers, subject to applicable consent requirements
We may also disclose information:
When required by law, court order or government authority
To prevent fraud, misuse or security threats
To protect our legal rights or the rights of customers
As part of a business merger, sale, restructuring or transfer
These providers receive only the information reasonably required to perform their services and may process information under their own privacy policies.
Your existing policy already states that Shopify and third-party service providers may process information for hosting, payments, shipping, analytics and support.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning
Remember cart and account preferences
Understand website usage
Improve performance
Prevent fraud
Measure advertisements and marketing performance
You may control cookies through your browser settings. Disabling certain cookies may affect some website functions.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete orders and provide services
Maintain customer or reseller accounts
Resolve disputes
Prevent fraud
Maintain accounting and taxation records
Meet legal and regulatory obligations
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
8. Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no online system or electronic transmission method is completely secure. Customers should keep their account passwords, OTPs and login credentials confidential.
9. Children’s Privacy
Our website and products are intended to be purchased by adults.
We do not knowingly collect personal information directly from children. Where information relating to a child is required for an order, it should be provided by a parent or lawful guardian.
If you believe a child has provided personal information without proper authorisation, contact us so that we can review and delete it where appropriate.
10. Your Privacy Rights
Subject to applicable law, you may request to:
Obtain information about the personal data we process
Correct inaccurate information
Complete incomplete information
Update outdated information
Request deletion of information that is no longer required
Withdraw consent where processing is based on consent
Raise a grievance regarding the use of your information
Nominate another individual to exercise applicable rights in the event of death or incapacity
Some information may need to be retained for legal, taxation, fraud-prevention, contractual or dispute-resolution purposes.
India’s DPDP Act provides rights relating to access, correction, updating, erasure, grievance redressal and nomination.
To exercise your rights, email us at:
sareesutrasofficial@gmail.com
We may request reasonable information to verify your identity before processing the request.
11. International Processing
Shopify and some of our service providers may process or store information outside India.
Where personal information is transferred or processed outside India, we will handle it in accordance with applicable legal requirements and the safeguards maintained by the relevant service providers.
Your existing policy already informs customers that Shopify and its providers may process data in countries outside the customer’s country of residence.
12. Third-Party Websites
Our website may contain links to social-media platforms, payment providers or other third-party websites.
Saree Sutras is not responsible for the privacy practices, security or content of websites operated by third parties. Customers should review the privacy policies of those websites before providing information.
13. Changes to This Policy
We may update this Privacy Policy from time to time due to changes in our services, business practices or applicable laws.
The revised version will be published on this page with an updated effective date.
14. Privacy Complaints and Contact Information
For privacy questions, requests or complaints, contact:
Business name: Saree Sutras
Privacy and Grievance Contact: Saree Sutras
Email: sareesutrasofficial@gmail.com
Phone: +91 98111 92839
Address: House No. C-13, Gali No. 29, Sai Kunj, New Palam Vihar, Gurugram, Haryana 122017, India
We will review and respond to privacy complaints within a reasonable period in accordance with applicable law.